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Please help, I am unable to add students and assign the worksheets

Hello,
My subscription renewal failed twice.
Now the order is stuck as “needs payment” and there is no option to pay or renew.
I have re-added the card and made sure it's valid.

Could you please cancel or reset the pending order so I can complete the payment? Or please advise what shall I do otherwise.

Thank you.
Tatyana Kiseleva

Yesterday I could click VIEW to see a student's answers on a worksheet in my mailbox. But today, there is only an option for edit and remove. Nothing happens when I click EDIT.

Today I was preparing to grade my students' assignments, but unexpectedly, I couldn't open the completed tasks. The page remained stuck on the "my mailbox" page, and now I'm very worried.

Hello

Excuse me

What can I do to remove to remove the advertisements ??? 

Hi!

I seem to have lost all of the workbooks I had on the second page. On the workbook page it says I have two pages but when I click the second page (or next) the page is empty... I only have the workbooks from A to P in alphabetical order, all the rest are gone! 

Can you please help me?

I teach Portuguese and English, and  have just paid for the standard subscription, but payment doesn't show.  I cannot add students, please help

Where do you find answer keys to worksheets?

I created accounts for my classes.  We tried to get on today, and when we clicked the sign-in button, none of their accounts would even open for them to try to sign in.  We went to liveworksheets.com and clicked sign in, and nothing happened.  We have been trying since 8 o'clock this morning.  Are we doing something wrong?

I have been using some worksheets to evaluate my students and I would like them not to have access to those worksheets. However, I have discovered that if searched on google, they can find and open even the worksheets that I have as private. I would greatly appreciate if you could help us fixing this issue since private worksheet shouldn't be available unless a link is given.