Search For Answers

I was just notified that my subscription was renewed, but i never asked for this renewal. You automatically charged my card.

I do not want to renew this year.

Please reimburse my annual subscription payment. 

MARIA AGUIRRE

Hello. I was billed twice on July 16, 2026 for a single order.  Please see attachment below. I would appreciate getting a refund on one of them. Thanks.

Also, I would like to avoid having my inactive personal pages on Liveworksheets purged with a system clean up.  Could you let me know when your next scheduled purge is going to be, and what the minimum activity on each page would be to prevent its purging.  Thanks.

-Novia John

Hello Liveworksheets Support Team,

I was charged ****************** for a subscription on your website, but my account is still not upgraded and I do not have access to the premium features.

*Payment Details:*

- *Date:* *********

- *Amount:* *********

- *Merchant Reference:* *********

- *Account Email:* *********

Please check my payment and either:

1. *Activate my subscription* immediately, OR

2. *Refund ********* to my original payment method

I have attached the bank SMS as proof of payment.

I look forward to your prompt response and resolution.

Best regards, 

Hanzada Mamdouh 

How to add " Value" to the Elements? 

how can i get the link and qr code 

Some of my students keep having troubles when registering , as tth PW is not accepted , in spite of the fact that it is compliant with the format . So, I am trying to register them myself, but I cannot see the "add student" buttons.

Thanks for your help

Hi. I was recently fired from my job and I lost access to my lIVEWORKSHEETS account as it was linked to my personal email. 

My account was a premium one and as such I need to recover it. The email I used was [email protected]

Greetings All,

For sometime now, about 2 months, I have not been able to repproduce any audio on this website. Everything loads well. etc 

My students hear the audio from their devices but I cannot from my device.

I usually use Google Chrome to load this website and everything else is working fine with other websites except this issue here aforementioned. Any suggestions?
 

Warm regards,

Loo-marie

Hi, 

May I know why I cannot add students even existing students' number less than 100?
It's shows reaches maximum limit.

Hi, I have forgotten my password and have clicked on the button "reset your password". I've got the email, pressed on the link and tried to change the password, but I need my old password to change to a new one. As it is, I don't have the old one. So what can I do? Please help.

My account is under the email: [email protected]

Many thanks for your help!

Christina Huber