When the site starts to work properly
Hello.
Some of my students can't join.
I created New accounts. And some of them still have troubles.
Please, help.

Ask the community and get help from your peers to learn, share and create amazing learning materials
Hello.
Some of my students can't join.
I created New accounts. And some of them still have troubles.
Please, help.
Whether you’re looking for quick answers from our articles or direct help from our support team, we’ve got you covered.
Hi @Zoya, we need more information to help you. There are so many things that could be a problem such as incorrect usernames/passwords, firewalls not letting you visit a site, captcha not loading, etc., We need more details to troubleshoot this. If you can provide details without providing full names of students for privacy reasons, perhaps I can help troubleshoot this problem with you in a public forum. Please understand that without details, there's nothing I can do because there are literally thousands of people that use the system daily without issue.
In reply to Hi @Zoya, we need more… by Jason Robert
Thank you Jason for your reply, and I am glad to hear that thousands of people use the site without issues. Shame, that I am not among them.
Yesterday, after several tries three of my students were able to join. Doing the same things. They sent me their screenshot and small videos. And all I told them to join later, because I couldn't help. They were doing everything correctly. Moreover, I also faced yesterday with error 404.
The embed link doesn't work. When I sign up from embed link it says no client found.
thanks
@Zoya, would it be possible to share the video or details of what you or your students were experiencing? Is it possible this article may be of some help? https://www.liveworksheets.com/help/using-liveworksheet/emails-groups-m…
In reply to @Zoya, would it be possible… by Jason Robert
thank you
In reply to thank you by Zoya Ladyzhenko
No problem :) Did that article help resolve the issue?
In reply to No problem :) Did that… by Jason Robert
Thank you for asking. Will see on Thursday. New students can join without any problem))