Help Category
Troubleshooting reCaptcha

Some users have had an issue logging in and is preventing reCaptcha from loading on the login page.   reCaptcha has requirements such as ability to load JavaScript or browser requirements.  If any of these requirements are not met,  are turned off or disabled, or prevented to load because of network or school firewall rules or policies; then captcha may not load and you will not be able to login.  


Here are some tips from Google to help you troubleshoot what might be happening:


Browser requirements for reCAPTCHA.  We support the two most recent major versions of the following:


Desktop (Windows, Linux, Mac)

  • Chrome
  • Firefox
  • Safari
  • Chromium Edge




  • Chrome
  • Safari
  • Android native browser


Not seeing the checkbox and want an easier challenge? If you're seeing this reCAPTCHA challenge, your browser environment doesn't support the reCAPTCHA checkbox widget.

There are a few steps you can take to improve your experience:

  1. Make sure your browser is fully updated (see minimum browser requirements)
  2. Check that JavaScript is enabled in your browser
  3. Try disabling plugins that might conflict with reCAPTCHA