Search For Answers

Ask the community and get help from your peers to learn, share and create amazing learning materials

When the site starts to work properly

Profile picture for user ladzoya

Zoya Ladyzhenko

Belarus
10/06/2023

Hello. 

Some of my students can't join. 

I created New accounts. And some of them still have troubles. 

Please, help. 


Profile picture for user TeacherTest-Jason

Jason Robert

United States
10/6/2023

Hi @Zoya, we need more information to help you. There are so many things that could be a problem such as incorrect usernames/passwords, firewalls not letting you visit a site, captcha not loading, etc., We need more details to troubleshoot this. If you can provide details without providing full names of students for privacy reasons, perhaps I can help troubleshoot this problem with you in a public forum. Please understand that without details, there's nothing I can do because there are literally thousands of people that use the system daily without issue.

Profile picture for user ladzoya

Zoya Ladyzhenko

Belarus
10/7/2023

In reply to by Jason Robert

Thank you Jason for your reply, and I am glad to hear that thousands of people use the site without issues. Shame, that I am not among them.
Yesterday, after several tries three of my students were able to join. Doing the same things. They sent me their screenshot and small videos. And all I told them to join later, because I couldn't help. They were doing everything correctly. Moreover, I also faced yesterday with error 404.
The embed link doesn't work. When I sign up from embed link it says no client found.

Profile picture for user ladzoya

Zoya Ladyzhenko

Belarus
10/7/2023

thanks

Profile picture for user jweamer

Jason Robert

United States
10/10/2023

In reply to by Zoya Ladyzhenko

No problem :) Did that article help resolve the issue?

Profile picture for user ladzoya

Zoya Ladyzhenko

Belarus
10/10/2023

In reply to by Jason Robert

Thank you for asking. Will see on Thursday. New students can join without any problem))

Need assistance? We’ve got your back

Whether you’re looking for quick answers from our articles or direct help from our support team, we’ve got you covered.

Image
Get Help And Start using Liveworksheets

Instructions & Guidelines

If you need more help, you can check our articles and guides.
Search Help
Image
Contact Us We'll Answer All Your Questions

Contact Support

Reach out to us directly and ask a question to get help.
Contact us