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Students are having issues logging in their accounts. When they click on "student" it doesn't show the login to type their credentials. 

Hello Liveworksheets Support Team,

I am a teacher with a paid Liveworksheets account, and I am experiencing persistent login issues with student accounts on Android tablets, specifically when using Firefox.

What is happening:

• Student login works inconsistently or not at all

• We are required to reset student passwords repeatedly

• Even after a successful login, logging out and signing in a different student on the same tablet often fails

• In some cases, after one failed attempt, the original student also cannot log back in

What we have already tried:

• Clearing browser cache and cookies

• Restarting the browser and the tablet

• Using Firefox incognito mode (this worked once, but could not be replicated consistently)

• Signing out and back in

• Confirming that usernames and passwords are correct

This issue occurs for all students, on all tablets, and appears to be related to session handling when multiple students use the same Android device.

Because we work with young students / pre-readers, repeated login failures are very disruptive to lessons.

Questions:

1. Is this a known issue with Liveworksheets student accounts on Android tablets (especially Firefox)?

2. Are there recommended browser settings or supported browsers for Android that improve student login stability?

3. Does Liveworksheets recommend using Custom Links or workbooks instead of student logins on shared tablets?

4. Is there any planned fix or best practice for schools using shared Android devices?

We would really appreciate any guidance you can provide, as we value the platform and want to use it in the most stable way for our students.

Thank you very much for your time and support.

Kind regards,
Matthew Warner
Tashirat Orhanage Morelos Mexico

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