Charged but Subscription Not Activated - Request Refund
Hello Liveworksheets Support Team,
I was charged ****************** for a subscription on your website, but my account is still not upgraded and I do not have access to the premium features.
*Payment Details:*
- *Date:* *********
- *Amount:* *********
- *Merchant Reference:* *********
- *Account Email:* *********
Please check my payment and either:
1. *Activate my subscription* immediately, OR
2. *Refund ********* to my original payment method
I have attached the bank SMS as proof of payment.
I look forward to your prompt response and resolution.
Best regards,
Hanzada Mamdouh
Hello,
Thanks for your message.
I have redacted your private account details from your previous message to protect your privacy.
I can confirm your subscription is now active and working as expected, we appreciate your patience while our team was investigating to resolve your inquiry.
I hope this helps, please let us know if there is anything else we can assist you with.
Best.