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Good morning,

Since yesterday I'm trying to create a worksheet but when I have to select the level to be able to continue everything is just blank. I can't continue because I should select the level, but there's no level to select. I thought it was maybe a temporary error yesterday, but I see today it stays the same. 

I was actually thinking about buying a plan because I find the site really useful, but I have to be sure I can trust it works before paying so much money.

Thank you,

Cristina

Grade option is not visible

Dear Live Worksheet Support Team,

      Every time I want to update the worksheet after changing the file of it, it fails. I think there has to do with "

• Popularity: the value may be no less than 0." Unfortunately, I don't get what it means, and I have to make new worksheet all over again. 
  
  It never happened before the update of the live worksheet website. Does it mean, there's no way I can change the file of the existing worksheet?
  
  Looking forward to your reply. 
  
  Kind regards,
  Terecia

Dear Live Worksheet Support Team,

     I currently subcribe the Plus Plan on Oct 20. If I stop it before Nov 20, does it mean all the features offered won't work immediately or it will stop on Nov 19?

Kind Regards,
Terecia

Ive tried to upload multiple worksheets and continue to get error message that they exceed 5.5 mb. Is there a different formal I should be using to stay with in the 5.5 mb. Ive tried saving as PDFs, word docs and neither work 

Hello, I am trying to create accounts for my students, but it won't accept any password. I’ve tried creating the accounts myself, but that doesn't work either; the program won't even accept the passwords it generates randomly.

Hello...

I need help with the time displayed after ss submit an exercise. Which time zone is used? 

Thanks

Célia Machado

Student class results /scores have disappeared

What happened to NOTIFICATIONS?

To whom it may concern,

I am writing to you regarding a problem on the mailbox in my account. I do receive emails confirming my students have completed worksheets but I cannot access to their answers via the Mailbox tab in my account.

I would appreciate it if you could help me to solve this problem.

Thankfully