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Cannot pay to renew my subscription, although the card is valid

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TVKiseleva

Spain
01/31/2026

Hello,
My subscription renewal failed twice.
Now the order is stuck as “needs payment” and there is no option to pay or renew.
I have re-added the card and made sure it's valid.

Could you please cancel or reset the pending order so I can complete the payment? Or please advise what shall I do otherwise.

Thank you.
Tatyana Kiseleva

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Profile picture for user igor-lw

Igor (LW Team)

Venezuela
02/2/2026

Hello,
Sorry to hear that, I've sent you an email with instructions to reset the subscription.
Please review your email inbox.
Thank you very much!

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