Name: _________________________ Date: _________________________

Instructions: Listen to the three customer calls. Complete the gaps in the sentences below with the exact words you hear.

Call 1: Anna

1. "I'm trying to _______________ my account, and it just will not accept my password."
2. "I'm absolutely sure I'm _______________ correctly..."
3. "It's incredibly frustrating because I have a _______________ today."

Call 2: Ben

4. "So, I got this _______________ from you..."
5. "But now, my laptop, it won't _______________ the Wi-Fi at all."
6. "Could you _______________ through it?"

Call 3: Chloe

7. "My internet speed is _______________ be super-fast..."
8. "What's the _______________ paying for a 'premium' service..."
9. "I need a real solution this time, not just '_______________ off and on again.'"