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Instrucciones del autor

Name: _________________________ Date: _________________________

Instructions: Listen to the three customer calls. Complete the gaps in the sentences below with the exact words you hear.

Call 1: Anna

  1. "I'm trying to _______________ my account, and it just will not accept my password."
  2. "I'm absolutely sure I'm _______________ correctly..."
  3. "It's incredibly frustrating because I have a _______________ today."

Call 2: Ben

  1. "So, I got this _______________ from you..."
  2. "But now, my laptop, it won't _______________ the Wi-Fi at all."
  3. "Could you _______________ through it?"

Call 3: Chloe

  1. "My internet speed is _______________ be super-fast..."
  2. "What's the _______________ paying for a 'premium' service..."
  3. "I need a real solution this time, not just '_______________ off and on again.'"

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