Worksheets

Listen to the song and do tasks

Follow the instructions. Be careful with your grammar and spelling. Key word: 

Complete the text using a vocabulary word 

STRUCTURE

Questions 1–15 are incomplete sentences. Below each sentence you will see 4 words or phrases marked A, B, C and D. Choose the 1 word or phrase that best completes the sentence.

WRITTEN EXPRESSION

In questions 16–40, each sentence has 4 highlighted words or phrases. The 4 highlighted parts of the sentence are marked A, B, C and D. Identify the 1 highlighted word or phrase that must be changed in order for the sentence to be correct.

Listen to the song and do tasks

Choose the correct word from the drop-down menu and use the correct form of the given words to complete the text.

This is your handout for your introductory class on World Englishes in this module.

In this task, you will analyse a cross-cultural customer service interaction to identify how misunderstandings can arise from different expectations, values, and communication styles. You will discuss your interpretations, then collaboratively rewrite the interaction to make intentions and preferences clear. Finally, you will refine key statements using diplomatic and professional language, and evaluate different solutions based on clarity, cultural sensitivity, respect for client autonomy, and effectiveness in preventing misunderstanding.

communication verbs

Listen to the song and do tasks

Learn words and do tasks

Fill in the gaps using the following: affect, checking, do, effect, in, in, on, on, on, rethinking, safer, safest, and future tenses.

Follow the isntructions

Welcome to your final quiz. You have 50 minutes to complete all the activities.

Test

CHAPTER 17

CHAPTER 11

Read the statements below and decide whether each statement is TRUE or FALSE.

CHAPTER 2

CHAPTER 8

Match the words with the definitions

Students complete a practice reading test for IELTS

Fill the gaps with correct answer

Learn words and do exercises