The air conditioning is broken, the room is dirty, and the view is terrible. What do you do?
In this episode, we tackle one of the most stressful travel situations: a bad hotel room. I will teach you the specific vocabulary you need to explain technical problems and the polite phrases you need to get an upgrade. Don't let a bad room ruin your holiday—learn how to fix it!
You will learn how to:
- Check in and identify your booking professionally.
- Describe room problems (temperature, broken items, bad views).
- Complain politely using "softening" language.
- Negotiate compensation (refunds, upgrades, and freebies).
Includes: 15 essential vocabulary chunks (B1-B2 level) regarding travel and complaints + a full PDF worksheet.