Busca Respuestas

Hello,

I’ve just realised the YouTube videos I’ve been using for listening exercises and other activities are showing up with… subtitles! I imagine Youtube adds them by default, but I was wondering if there’s perhaps a way to turn them off within the Liveworksheets platform.

Many thanks!

I was just notified that my subscription was renewed, but i never asked for this renewal. You automatically charged my card.

I do not want to renew this year.

Please reimburse my annual subscription payment. 

MARIA AGUIRRE

Hello. I was billed twice on July 16, 2026 for a single order.  Please see attachment below. I would appreciate getting a refund on one of them. Thanks.

Also, I would like to avoid having my inactive personal pages on Liveworksheets purged with a system clean up.  Could you let me know when your next scheduled purge is going to be, and what the minimum activity on each page would be to prevent its purging.  Thanks.

-Novia John

Hello Liveworksheets Support Team,

I was charged ****************** for a subscription on your website, but my account is still not upgraded and I do not have access to the premium features.

*Payment Details:*

- *Date:* *********

- *Amount:* *********

- *Merchant Reference:* *********

- *Account Email:* *********

Please check my payment and either:

1. *Activate my subscription* immediately, OR

2. *Refund ********* to my original payment method

I have attached the bank SMS as proof of payment.

I look forward to your prompt response and resolution.

Best regards, 

Hanzada Mamdouh 

Hello. I would like to know whether the Standard ($7/month) plan allows uploading a PDF with 50 pages as a single worksheet. My free account is limited to only 15 pages. Is this limit removed after upgrading? Thank you.

How to add " Value" to the Elements? 

how can i get the link and qr code 

As title.
While I was editing my worksheet, it suddenly turned to another pages.
When I finished a new one, I found that there has another Short Vowel E worksheet, and I can't edit it or delete it, it keeps loading for a long time. 
How can I do with is?
Thanks for help.

Is there a possiblity to transfer a worksheet from workbook to the main page of worksheets?

Somehow the worksheet I had for some time already is in the workbook where I put it long ago. But it can't be found in the section WORKSHEETS. The problem is that I am used to giving tasks to children without registering to classes. I just give a custom link, which suits me perfectly. However, I can't do that from workbooks - the requirement is to have registered students. What shall I do? 

The workbook is called "B1+ Listening" and there's the only worksheet inside that I need.

WHEN I ASSIGN STUDENTS BOOKS, THEY CAN NOT SEE THEM SO THE HAVE NO ACCESSS TO DO THEIR EXERCISES