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Dear Sir/Madam,

I recently noticed that I was overcharged, and I would like to request a refund or clarification regarding this issue.

Please find the attached file for the relevant details, including the transaction information. Could you kindly review it and let me know why this overcharge occurred? If it was a mistake, please advise on the next steps for obtaining a refund.

Additionally, I would like to ask if there is any issue with your internet security system, as I am concerned about potential errors or unauthorized transactions. Please confirm whether my account information is secure.

I appreciate your prompt response and assistance in resolving this matter.

Best regards,
Vicky
[email protected]

Excuse me.

My students can't do the worksheets, like recording sounds, listening...by ipad. But some students can do the same sheet by computer. How could I adjest and help my students?

Thanks a lot!

我有些學生無法在ipad上操作部分功能，如聽力或錄音，可是部分學生卻能在電腦上操作同個學習單，我需要調整哪些部分?

The difference from the past is that although I have selected "show errors" and "Show right answers after checking the exercise", they cannot be displayed on the student side, and only red and green colors are used to display right and wrong answers on the teacher side. This way I spend a lot of time giving feedback.I hope the upgrade keeps those very convenient operations.

The original reminder function is gone now? Originally, when I received a student's homework, there would be a small bell on the homepage to remind me, why can't I find it now?

After the students have finished, the webpage can normally display right and wrong, the correct answer is green, and the wrong answer is red. But the homework sheets I received in my mailbox were not like this. Whether it was right or wrong, it was displayed in red, and I had to spend a lot of time to check again.