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Overcharge on My Account
Dear Sir/Madam,
I recently noticed that I was overcharged, and I would like to request a refund or clarification regarding this issue.
Please find the attached file for the relevant details, including the transaction information. Could you kindly review it and let me know why this overcharge occurred? If it was a mistake, please advise on the next steps for obtaining a refund.
Additionally, I would like to ask if there is any issue with your internet security system, as I am concerned about potential errors or unauthorized transactions. Please confirm whether my account information is secure.
I appreciate your prompt response and assistance in resolving this matter.
Best regards,
Vicky
[email protected]
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Hi Vicky,
So sorry for the inconvenience. Our team is investigating the cause of this issue and issuing a refund for the overcharged amount.
Thank you for your patience!
Hello Vicky,
I can confirm the refunds have been processed, sorry for the inconvenience and please let us know ih there is anything else we can do to help :)