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Help with creating new student`s accounts

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Victor Consuegra

Canada
09/04/2025

Hi. I deleted my old students accounts and when I try to create new ones it tells me that that user name is already taken. I need to use the same user names cause I teach elementary and that user name followes the students from 1rst grade to 6th grade since I only have that user name for a particular student at the time and I always delete the old accounts I do not know waht the issue is.Plese Help!!!!!


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Igor (LW Team)

Venezuela
09/5/2025
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Hello,
Thanks for your message.
Are you using the option Manage students (Re-add and Remove)? You can use it to delete student accounts.

If you need further assistance please provide me with a list of the usernames and email addresses you need to delete (email us at [email protected]), and we'll point you in the right direction.
Cheers.

Profile picture for user excalibur2006

Victor Consuegra

Canada
09/16/2025

I need to delete several students because I need to reuse their user names again.I use the option re-add and remove and it tells me I deleated them but when I try to use that user name again it tells me that user name is already name taken. It is very frustrating and task consuming.
tThis is the list of the students I need to delete;
a1028646 Mohamed Aloui,
a0954438 Liam Larivée
a0966002 Zoé Beauchamp
0952499 Félix Perreault

Thank you in advance.

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