Search For Answers

Ask the community and get help from your peers to learn, share and create amazing learning materials

Audio files still not working - Customer Support of no help

Profile picture for user KBSJB

Gauri Venkitaraman

Hong Kong SAR China
11/19/2024

It's been a while since the audio files have stopped working on the worksheets.  

 

I reported the issue to the Customer Help via email on 14th November, 2024.

 

Got a generic reply on the 15th saying 'Our developers are aware and they are working to implement a fix.'  

 

It is the 20th today and the audio files are still not working in the workbooks.

 

Work has been held up and now it is not just the school - the parents are complaining as well saying the worksheets being assigned aren't working so the kids can't have audio support to finish the phonics worksheet.

 

I would completely agree and identify with the frustrations expressed by other users too.

 

 

Add a comment

Profile picture for user igor-lw

Igor (LW Team)

Venezuela
11/20/2024

Hi there,
We apologize for any inconvenience this may be causing. Our team is actively working on a solution, and we'll release the fix within the next few days.

Thank you for your patience and understanding <3

Need assistance? We’ve got your back

Whether you’re looking for quick answers from our articles or direct help from our support team, we’ve got you covered.

Get Help And Start using Liveworksheets

Instructions & Guidelines

If you need more help, you can check our articles and guides.
Search Help
Contact Us We'll Answer All Your Questions

Contact Support

Reach out to us directly and ask a question to get help.
Contact us