Audio files still not working - Customer Support of no help

It's been a while since the audio files have stopped working on the worksheets.  

I reported the issue to the Customer Help via email on 14th November, 2024.

Got a generic reply on the 15th saying 'Our developers are aware and they are working to implement a fix.'  

It is the 20th today and the audio files are still not working in the workbooks.

Work has been held up and now it is not just the school - the parents are complaining as well saying the worksheets being assigned aren't working so the kids can't have audio support to finish the phonics worksheet.

I would completely agree and identify with the frustrations expressed by other users too.