Created by Delilah ESL English B2 Speaking English Author's Instructions Watch the video and read the notes. Do the spoken and written mediation tasks and remember that you can't copy-paste info from the source text. My Google Classroom Courses × 0 classes selected (0 students total) Quick Access Select all classes (0 classes) All Classes Loading courses... Cancel Share Share to selected Course __COURSE_NAME__ __STUDENT_NAME__ (__STUDENT_EMAIL__) Guided Mediation Task: How to deal with customers' complaints Download Active — user can report Report this worksheet Worksheet Validation Check my answers Emails my answers to my teacher Full name Group/level School subject Teacher's email or key code Close Submit Your answers have been sent to your teacher. Good luck! OK We encountered an error submitting your answers. Please try again. OK Advertisement | Go Ad Free Created by Delilah ESL English B2 Speaking English Author's Instructions Watch the video and read the notes. Do the spoken and written mediation tasks and remember that you can't copy-paste info from the source text. Explore Worksheets First certificate speaking practise ESL B2 First certificate speaking practise Speaking - ESL Vocabulary on shopping and Education Unit 49 Ways of speaking ESL B2 Unit 49 Ways of speaking Speaking - ESL English Collocations in Use, unit 49 FCE Answer Sheet - Paper 5: Speaking ESL B2 FCE Answer Sheet - Paper 5: Speaking Speaking - ESL FCE Answer Sheet - Paper 5: Speaking Evau mock exam ESL B2 Evau mock exam Speaking - ESL Modelo Evau (sin fonética).