Guided Mediation Task: How to deal with customers' complaints

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  • ESL

  • English

  • B2

  • Speaking

  • English

Author's Instructions

Watch the video and read the notes. Do the spoken and written mediation tasks and remember that you can't copy-paste info from the source text.

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Worksheet 1 - Jumbled Presentation

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Spoken Mediation: audio message and vlog formats

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Read the tasks carefully, choose one of the formats (audio message or vlog) and do the mediation tasks

APTIS FOR TEACHERS SPEAKING 3

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READ THE DOCUMENT AND GIVE YOUR ANSWERS