Guided Mediation Task: How to deal with customers' complaints

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  • ESL

  • English

  • B2 (Intermedio Alto)

  • Habla

  • English

Instrucciones del autor

Watch the video and read the notes. Do the spoken and written mediation tasks and remember that you can't copy-paste info from the source text.

Explora las hojas de trabajo

Worksheet 1 - Jumbled Presentation

Speaking - ESL

Drag and drop and match the correct heading for each part of the presentation.

Animal Intelligence. Vlog-style mediation

Speaking - ESL

Watch the video, use the notes and work together to create a vlog on Animal Intelligence

Spoken Mediation: audio message and vlog formats

Speaking - ESL

Read the tasks carefully, choose one of the formats (audio message or vlog) and do the mediation tasks

APTIS FOR TEACHERS SPEAKING 3

Speaking - ESL

READ THE DOCUMENT AND GIVE YOUR ANSWERS