Reading 16.03 10 A

Reading 16.03 10 A
Reading 16.03 10 A
Reading 16.03 10 A
Reading 16.03 10 A

Author's Instructions

ZNO Test for Ukraine

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Hospitality Matters: Making Guests Feel Welcome

Reading - ESL

Be able to:

  • greet guests professionally and create a positive first impression;

  • use polite expressions when welcoming visitors and checking reservations;

  • identify guests' needs and respond appropriately to requests and complaints;

  • apply problem-solving techniques in realistic tourism situations;

  • participate in role-plays and simulations using appropriate verbal and non-verbal communication;

  • write a short professional response to a guest's complaint.

TA9. U3. LEVEL B1

Reading - ESL

TA9. U3. LEVEL B1

KET reading and writing

Reading - ESL

Read and write

KET READING KS2

Reading - ESL

KET READING KS2