Audio doesn't work

Audio doesn't work

Profile picture for user Biotopia

Ekaterina Abramova

Russia
10/18/2025

Hello! I'm facing this problem not for the first time when an audio recording attached to a worksheet doesn't play and isn't even displayed. The audio recording is original, made specifically for the test, and in the correct format. I can see and listen to it in the worksheet editing mode, but when viewing it in the test-taking mode, even the audio playback icon is missing. I'm attaching the screenshots. Please help me resolve this issue as soon as possible; we really need the audio for our home dictations.

Image

Profile picture for user igor-lw

Igor (LW Team)

Venezuela
10/20/2025
Image

Hello,
Please remove the MP3 element, and add it again, once it is added to the worksheet, make sure to "select" the MP3 file to play, that will fix the issue and the play button will be visible.

Profile picture for user igor-lw

Igor (LW Team)

Venezuela
10/20/2025
Image

As a reference please review this screenshot attached.
I hope this points you in the right direction :)