I have just found out that most user names have been modified - and I have no longer the possibility to edit names, passwords etc. Can you please fix that?
Hi Petra, yes, you're correct some usernames have been modified as we added an extra part to duplicate student usernames. When you create a new student the username should be unique.
Greg Paluch
United States
07/28/2023
LOGIN SOLUTION: Hi Petra, to add to Jason's comment - if students get a notification that their username is not recognized. Please tell them to add this to the front of the user name: "lw_student_" Eg. if the previous username was "john12" the new one will be "lw_student_john12". I hope this helps. We are working on a solution so students don't have to do that, but that should solve the problem for now.
Greg Paluch
United States
07/28/2023
LOGIN SOLUTION: Hi Petra, to add to Jason's comment - if students get a notification that their username is not recognized. Please tell them to add this to the front of the user name: "lw_student_" Eg. if the previous username was "john12" the new one will be "lw_student_john12". I hope this helps. We are working on a solution so students don't have to do that, but that should solve the problem for now.
Hi Petra, yes, you're correct some usernames have been modified as we added an extra part to duplicate student usernames. When you create a new student the username should be unique.
LOGIN SOLUTION: Hi Petra, to add to Jason's comment - if students get a notification that their username is not recognized. Please tell them to add this to the front of the user name: "lw_student_" Eg. if the previous username was "john12" the new one will be "lw_student_john12". I hope this helps. We are working on a solution so students don't have to do that, but that should solve the problem for now.
LOGIN SOLUTION: Hi Petra, to add to Jason's comment - if students get a notification that their username is not recognized. Please tell them to add this to the front of the user name: "lw_student_" Eg. if the previous username was "john12" the new one will be "lw_student_john12". I hope this helps. We are working on a solution so students don't have to do that, but that should solve the problem for now.