Worksheets

Task 1. 

Match the sales terms with their definitions:

1.  
2. 1. Prospect
3. 2. Close the deal
4. 3. Upsell
5. 4. Cross‑sell
6. 5. Objection
7. 6. Follow‑up
8. 7. Pipeline

      A. A potential customer who has shown interest in your product.
B. The process of moving a potential customer through the sales stages.
C. A person or company that might become a customer.
D. To finalize a sale and get the customer’s agreement.
E. A customer’s concern or reason for not buying.
F. To sell an additional, related product to an existing customer.
G. To offer a higher‑end version of the product the customer is considering.
H. Contacting a customer after the initial interaction to check satisfaction or offer more.

Task 2. Handling Objections 

You are a sales manager at a tech store. Your customer has the following objections. Respond politely and persuasively (2–3 sentences per reply). Use phrases like:

I understand your concern…

That’s a great question…

Let me explain how…

Actually, this feature helps you…

This laptop is too expensive. I can find a cheaper one online.
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I’m not sure this software will work with my current system»
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I need more time to think about it
Your reply: _________________________________________________________________________________________
_________________________________________________
_________________________________________________

Task 3. Writing: Sales Email 

Task. Write a short sales email (80-100 words) to a potential

client. Use the template below and include:

1) a clear subject line

2) a greeting.

3) 1–2 sentences about your product/service

4) 1 benefit for the client.

5) call to action (e.g., «Let’s schedule a call…»).

6) A polite closing.

Template:

Subject: ___________________________________________________________________________________________

Dear (Client’s Name),

__________________________________________________________________________________________________
__________________________________________________________________________________________________

I believe this solution will help you ______________________________________.

Would you be available for a quick call next week to discuss 

further?

Best regards,
(Your Name)
(Your Position)

Task 4. Discussion Questions 

Answer 2 of the following questions in 2–3 sentences. 

Use professional vocabulary from Part 1.

1.  
2. What are the most important qualities of a successful salesperson? Why?
3. How can technology (e.g., CRM systems) improve the sales process?
4. Why is follow‑up important after closing a deal?

Your answers:

1. ______________________________________________________________________________________________
2. ______________________________________________________________________________________________
3. _____________________________________________________________________________________________________________________________________________

Evaluation Criteria:

Vocabulary: Accurate use of sales terms (Task 1, 4).

Communication: Polite, persuasive language (Task 2, 3).

Structure: Clear organization in writing (Task 3).

Fluency: Logical, concise answers (Task 4).

Look at the clocks and write what time it is

📝 Student Instruction: Present Continuous Tense

1. When do we use Present Continuous?
   • To talk about actions happening right now.
   • To talk about temporary actions.
   • Example: I am reading a book now.

2. Form

• Affirmative (+): Subject + am/is/are + verb+ing
  • I am playing football.
  • She is cooking dinner.
  • They are studying English.
• Negative (–): Subject + am/is/are + not + verb+ing
  • I am not playing football.
  • He is not (isn’t) sleeping.
  • We are not (aren’t) watching TV.
• Question (?): Am/Is/Are + subject + verb+ing
  • Am I talking too fast?
  • Is she singing?
  • Are they playing outside?

3. Spelling rules for -ing

• Most verbs → add -ing
  • play → playing
• Verb ending in -e → drop e + ing
  • write → writing
• Short verb (CVC: consonant + vowel + consonant) → double last consonant + ing
  • run → running

4. Time words for Present Continuous

• now
• right now
• at the moment
• today

👉 Practice Example:
Change the verb into Present Continuous.

• She (eat) lunch now. → She is eating lunch now.
• I (not watch) TV. → I am not watching TV.
• (they / play) football? → Are they playing football?

Fill in the missing prepositions

Read the text and think of one word which fits into each blank. 

Write the time

do the activities

Summarise the ways we can try to reduce the amount of time we spend sitting. Drag the words (Relevant point or Irrelevant point) into the correct boxes.

Do the control work.Time: 60 minutes.

Future Perfect Continuous: Brief Explanation

The Future Perfect Continuous (or Future Perfect Progressive) is used for actions that will continue up until a specific time in the future, emphasising the duration of the action. The structure is:
will have been + verb-ing.
Example:
By 2027, she will have been teaching at this school for ten years

Match each time with its correct spelling.

Listening Activity : Instructions for Students:

Preparation: Take time to locate a quiet space within your home or place of study. Make sure you have prepared your notebook and pen for notes, and will be free of distractions - that should be your main goal during this activity.

Listen Carefully: You will listen to an audio recording about the topic of deforestation in Ecuador. It is your job to listen and take in all the information present. You will want to recall many specifics from the recording.

Taking Notes: Note down as much of the information shared in the recording as possible - recording all key points, important facts, and any statistical information included in the recording. Part of this activity is about your ability to recall infromation after listening, so these notes will help you with that process.

Questions: After listening to the complete recording, you will then be assigned a number of questions related to the audio. You will need your notes to help you recall from the recording.

Review Your Answers: After you have completed the questions; take a moment to review your answers. Are they complete? Are they accurate?

Turn in your answers as your teacher instructs.

Good luck, and remember to be active listeners!

Calendar / Preposition of time

Visual comprehension

Write around the clock 6 activities you do daily with the corresponding time.

📝 Student Instruction: Past Perfect Simple Tense

1. When do we use Past Perfect?

• To show that one action happened before another action in the past.
  • I had finished my homework before my mom came home.
• To talk about something that happened before a specific time in the past.
  • She had left by 8 o’clock.

2. Form

• Affirmative (+): Subject + had + past participle (V3)
  • I had eaten lunch before 2 p.m.
  • They had studied English before they moved to Canada.
• Negative (–): Subject + had not (hadn’t) + past participle
  • I hadn’t seen the movie before yesterday.
  • She hadn’t finished her work when I called her.
• Question (?): Had + subject + past participle
  • Had you studied English before 2010?
  • Had he left when you arrived?

3. Signal words

• before
• after
• already
• by the time
• when

4. Examples

• By the time the teacher arrived, the students had started working.
• She had never traveled by plane before last year.
• Had they eaten before the party started?

👉 Practice Example:
Change the verb into Past Perfect.

1. She (leave) before I arrived. → She had left before I arrived.
2. They (not finish) their homework by 9 p.m. → They hadn’t finished their homework by 9 p.m.
3. (you / see) the movie before last night? → Had you seen the movie before last night?

Part I: Select the correct time for each clock without hands.
Part II: Select the correct time for each clock with hands.

TIME 4

1️⃣ Nhắc nhanh lý thuyết thì Hiện tại đơn

🔹 Cách dùng

• Diễn tả thói quen, việc lặp lại thường xuyên
  👉 always, usually, often, every day/week, once a week…

• Diễn tả sự thật hiển nhiên
  👉 Water boils at 100°C.

🔹 Công thức

1. Khẳng định

• I / You / We / They + V nguyên mẫu

• He / She / It + V-s / V-es

👉 Ví dụ:

• I go to school.

• He goes to school.

2. Phủ định

• I / You / We / They + do not (don’t) + V

• He / She / It + does not (doesn’t) + V

3. Nghi vấn

• Do + I / you / we / they + V…?

• Does + he / she / it + V…?

⚠️ Lưu ý: Sau do/does → động từ luôn ở dạng nguyên mẫu

2️⃣ Hướng dẫn từng câu + đáp án

1. I never (go) … to work on Sunday

👉 Chủ ngữ I → V nguyên mẫu
✅ go

➡️ I never go to work on Sunday.

2. My father usually (get) … up at six

👉 Chủ ngữ My father (He) → V-s
✅ gets

➡️ My father usually gets up at six.

3. Nam (be) … a good student

👉 Chủ ngữ Nam (He) → be = is
✅ is

➡️ Nam is a good student.

4. They (play) … soccer once a week

👉 Chủ ngữ They → V nguyên mẫu
✅ play

➡️ They play soccer once a week.

5. My brother (listen) … to music in his free time

👉 Chủ ngữ My brother (He) → V-s
✅ listens

➡️ My brother listens to music in his free time.

6. We (be) … late for school

👉 Chủ ngữ We → be = are
✅ are

➡️ We are late for school.

7. Lan and Nga (not skip) … rope at recess

👉 Chủ ngữ Lan and Nga (They)
👉 Phủ định: do not + V
✅ do not skip / don’t skip

➡️ Lan and Nga don’t skip rope at recess.

8. Ba often (do) … his homework after dinner

👉 Chủ ngữ Ba (He) → V-s
✅ does

➡️ Ba often does his homework after dinner.

9. What … you (do) … every evening?

👉 Câu hỏi – chủ ngữ you
👉 Do + you + V
✅ do / do

➡️ What do you do every evening?

10. She (not go) … to school in the afternoon

👉 Chủ ngữ She
👉 Phủ định: does not + V
✅ does not go / doesn’t go

➡️ She doesn’t go to school in the afternoon.

11. Hoa (watch) … TV every evening

👉 Chủ ngữ Hoa (She) → V-s
✅ watches

➡️ Hoa watches TV every evening.

12. Mr. Minh (brush) … his teeth after meals

👉 Chủ ngữ Mr. Minh (He) → V-s
👉 brush → brushes
✅ brushes

➡️ Mr. Minh brushes his teeth after meals.

13. Water (boil) … at 100°C

👉 Sự thật hiển nhiên → thì HTĐ
👉 Chủ ngữ Water (It) → V-s
✅ boils

➡️ Water boils at 100°C.

3️⃣ Tổng hợp đáp án nhanh

1. go

2. gets

3. is

4. play

5. listens

6. are

7. don’t skip

8. does

9. do – do

10. doesn’t go

11. watches

12. brushes

13. boils

C1 vocabulary practice.

Read all questions carefully before you begin.

• Complete every section.
• Use each word only once where required.
• Pay attention to spelling.
• Think about meaning and context — do not guess.
• Check your answers before submitting.

⏱ Suggested time: 20 minutes

This worksheet builds the vocabulary and word control needed for IGCSE ESL Reading and Writing.

It's s a reading section. Take your time and do it carefully.

Good Luck, everyone

Short test (50 points).

C1 vocabulary practice