Worksheets

Grammar

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Task 1. 

Match the sales terms with their definitions:

1.  
2. 1. Prospect
3. 2. Close the deal
4. 3. Upsell
5. 4. Cross‑sell
6. 5. Objection
7. 6. Follow‑up
8. 7. Pipeline

      A. A potential customer who has shown interest in your product.
B. The process of moving a potential customer through the sales stages.
C. A person or company that might become a customer.
D. To finalize a sale and get the customer’s agreement.
E. A customer’s concern or reason for not buying.
F. To sell an additional, related product to an existing customer.
G. To offer a higher‑end version of the product the customer is considering.
H. Contacting a customer after the initial interaction to check satisfaction or offer more.

Task 2. Handling Objections 

You are a sales manager at a tech store. Your customer has the following objections. Respond politely and persuasively (2–3 sentences per reply). Use phrases like:

I understand your concern…

That’s a great question…

Let me explain how…

Actually, this feature helps you…

This laptop is too expensive. I can find a cheaper one online.
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I’m not sure this software will work with my current system»
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I need more time to think about it
Your reply: _________________________________________________________________________________________
_________________________________________________
_________________________________________________

Task 3. Writing: Sales Email 

Task. Write a short sales email (80-100 words) to a potential

client. Use the template below and include:

1) a clear subject line

2) a greeting.

3) 1–2 sentences about your product/service

4) 1 benefit for the client.

5) call to action (e.g., «Let’s schedule a call…»).

6) A polite closing.

Template:

Subject: ___________________________________________________________________________________________

Dear (Client’s Name),

__________________________________________________________________________________________________
__________________________________________________________________________________________________

I believe this solution will help you ______________________________________.

Would you be available for a quick call next week to discuss 

further?

Best regards,
(Your Name)
(Your Position)

Task 4. Discussion Questions 

Answer 2 of the following questions in 2–3 sentences. 

Use professional vocabulary from Part 1.

1.  
2. What are the most important qualities of a successful salesperson? Why?
3. How can technology (e.g., CRM systems) improve the sales process?
4. Why is follow‑up important after closing a deal?

Your answers:

1. ______________________________________________________________________________________________
2. ______________________________________________________________________________________________
3. _____________________________________________________________________________________________________________________________________________

Evaluation Criteria:

Vocabulary: Accurate use of sales terms (Task 1, 4).

Communication: Polite, persuasive language (Task 2, 3).

Structure: Clear organization in writing (Task 3).

Fluency: Logical, concise answers (Task 4).

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NARRATIVE CROSSWORD

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Student grade 11

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Practice Tests

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Complete the tasks

PARTE 1

RESPONDA LAS PREGUNTAS 1 AL 10 

LEA LAS DESCRIPCIONES DE LA COLUMNA DE LA IZQUIERDA (1-10) Y LAS PALABRAS DE LA COLUMNA DE LA DERECHA (A-J)

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B1.2 TEST 2 LISTENING