The air conditioning is broken, the room is dirty, and the view is terrible. What do you do?

In this episode, we tackle one of the most stressful travel situations: a bad hotel room. I will teach you the specific vocabulary you need to explain technical problems and the polite phrases you need to get an upgrade. Don't let a bad room ruin your holiday—learn how to fix it!

You will learn how to:

• Check in and identify your booking professionally.
• Describe room problems (temperature, broken items, bad views).
• Complain politely using "softening" language.
• Negotiate compensation (refunds, upgrades, and freebies).

Includes: 15 essential vocabulary chunks (B1-B2 level) regarding travel and complaints + a full PDF worksheet.