Ads still appearing after upgrading to Pro plan

Hello Liveworksheets Support,

I recently paid for the Pro plan (USD 77/year), which indicates that the account should be ad-free. However, I am still seeing advertisements on the platform.

Could you please check whether my subscription is correctly activated on my account?

If needed, I can also send you my account email and payment confirmation.

Thank you in advance for your help.

Best regards,