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Some of my students are telling me that their account got blocked, I guess it has to do with the fact that they didn't confirm their email, which is weird, because it said that they only needed to confirm in order to receive notifications. They did verify their account, but not the email. What can they do to get their account back?

I'm very disappointed, I payed a better version to have a better service, and it has been very bad :( 

Buenos días, 

en todos los cuadernos de trabajo las fichas aparecen borrosas. No puedo tener una imagen clara de ellas.

Hi, I have an issue with ws preview inside a workbook. It's all blurry today as if it were hidden. I tried reloading/ logging in and out/ pressing 'show all pages', still no luck. It's challenging because I wanted to change the workbook content and I need a full preview on that. 

Hello,

With the update of the site, it is only possible to download the students' results in CSV. In the old version you could choose between CSV and XLS which is easier for some teachers to work with.

Is it possible to add the chance of downloading in XLS format?

Buenas noches, 

Me gustaría saber si se pueden ordenar los workbooks que voy creando en el orden que yo quiera. 

Gracias

Some of my students are missing content on their pages when they submit them. Is there something I am missing? I can not figure out why they are not always getting a full score.

Is there a way to share an individual teacher's student workbooks as a link with an administrator? 

I am working with my students and the grades of their performances are changing after working or disappearing. Also, the coloring of the wrong or correct answers is not working. 

What can I do??

can I delete a student account email address