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Dissapearing workbooks

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GruzdieneSandra

Lithuania
10/08/2026

What should I do as a teacher - when students are using ,,finish'' button, their worksbooks dissapear and I as a teacher can't see their points. What I am doing wrong? After repeating the same steps, everything is the same. 


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Igor (LW Team)

Venezuela
10/8/2026

Hello,
Sorry to hear that. To help checking this further for you, please reply to the email I sent to you, I am requesting for more details to help.
I'll look forward to hearing from you soon.
Thanks.

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GruzdieneSandra

Lithuania
10/8/2026

I will, thank you.

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GruzdieneSandra

Lithuania
10/8/2026

Dear Igor,
I wrote you an email with attachments. Hope to hear from you soon.
Thanks

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Igor (LW Team)

Venezuela
10/9/2026

Hello,
Our team is aware of your case and is working on a fix, we appreciate your patience while we look into this,
Cheers.

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Support (LW Team)

10/9/2026
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Hi Sandra,
We’re looking into this and wanted to clarify how you’re assigning the workbook to additional students in the group.
When you select more students, are you unchecking the students who were already selected? If so, that would explain the issue. Any students you uncheck will have the workbook removed, and only the students who remain checked will have the workbook assigned to them. This works the same way as it does in the legacy table view.

For example in the attached screenshot, if I want to assign Workbook 1 to student-lw66 as well, I should simply check that student without unchecking any of the students who are already selected.

Could you confirm if this is what you’re currently doing?

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