Double Billing Error (Novia John's Account)
Hello. I was billed twice on July 16, 2026 for a single order. Please see attachment below. I would appreciate getting a refund on one of them. Thanks.
Also, I would like to avoid having my inactive personal pages on Liveworksheets purged with a system clean up. Could you let me know when your next scheduled purge is going to be, and what the minimum activity on each page would be to prevent its purging. Thanks.
-Novia John
Double Billing Error (Novia John's Account)
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Novia John
Grenada
07/28/2026
Hello. I was billed twice on July 16, 2026 for a single order. Please see attachment below. I would appreciate getting a refund on one of them. Thanks.
Also, I would like to avoid having my inactive personal pages on Liveworksheets purged with a system clean up. Could you let me know when your next scheduled purge is going to be, and what the minimum activity on each page would be to prevent its purging. Thanks.
-Novia John
Hello,
Thanks for reaching out. And sorry for the confusion.
Since this is a public forum, I sent you an email regarding your billing inquiry request. Please review your email inbox.
Regarding our second comment, I highy recommend making a small change on your worksheet if you want to keep it, for example, move one element's position, save it, then move the element back to its original position and save again. This will update the worksheet and prevent the system from deleting it.
Content deletion is a regular process (Considering storage management on our website), occurring every 3 or 6 months, depending on our development team's needs.
I hope this helps, if you have further questions feel free to let us know.