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I teach Portuguese and English, and have just paid for the standard subscription, but payment doesn't show. I cannot add students, please help
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Hello,
Thanks for reaching out.
Our team is aware of your case and they are working on a fix, we appreciate your patience while we look into this. We'll keep you informed once it is fixed.
Hello again,
The issue has been fixed, we appreciate your patience and understanding!
Cheers.
Good morning, the problem persists.
I have sent the email to the students, so that they could verify and unlock all features, the never received the email.
I tested 24hrs after and again nothing, checked with them inbox/spam and NOTHING.
What else can I do?
Hello Carin,
Sorry for the delay in responding.
I was able to add students whithout problem, please see screenshots.
I've sent you an email with further instructions to do that on your end.
Please feel free to reply my email if you have further questions.
Hello Igor,
Thank you very much. Will follow your instructions.
Regards
It's our pleasure!
Igor Hi,
My students are still unable to confirm the email live worksheets sends to them, because they do not receive the email.
Help
Hello,
For better assistance, I've sent you an email requesting for more details to help you out. Please review your email inbox to follow up.