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Homework submissions not received via custom link

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Mariia Ivanova

Ukraine
12/16/2025

Hello,

I sent my students a custom link to complete a task, fill in their names, and click “Finish”, which should have sent their work to me automatically. However, I haven’t received any submissions, even after asking them to try again. Parents confirmed the students completed it.

Could you please check why the submissions aren’t coming through?

Thank you.


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Igor (LW Team)

Venezuela
12/17/2025

Hello,
Thanks for reaching out.
Our technical team is aware and they are working on a fix, it should be resolved within the next few hours, please check again later to see if that is resolved on your end, if you have further questions please feel free to email us at [email protected].
Best.

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Natalia Usacheva

Russia
12/18/2025

I have the same issue with not getting the submissions. Could you please check it again?

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