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ESCOLA MOGENT

Spain
10/24/2025

Hi,

I've created a group but one of the students doesn't appear in the list. Even though it says there are 26 students, I can only see 25. When I try to add her again, it says that the email is already taken but it cannot be because the student is not in the group. I cannot find where she can be and it's almost impossible the email is taken because we're using the school domain.

 

I'll agree your help,

Thank you.

Yolanda.


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Igor (LW Team)

Venezuela
10/27/2025

Hello,
Thanks for reaching out.
Can you please email us at [email protected] and provide us with more details (email address affected, and the student username). Once we have those details we'll help you to investigate.
Thanks.

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