Search For Answers

Ask the community and get help from your peers to learn, share and create amazing learning materials

I am experiencing an issue with ads that keep appearing during the homework section. When the students click on the first question, the ad appears. please help thank you 

Profile picture for user michael4918

Michael

United States
10/16/2025

I am experiencing an issue with ads that keep appearing during the homework section. When the students click on the first question, the ad appears. please help thank you 

Add a comment

Profile picture for user igor-lw

Igor (LW Team)

Venezuela
10/17/2025

Hello,
Sorry for the confusion.
I can confirm your account has a pending order, it appears its payment didn't go through. Since there is not an active subscription then the ads might appear on your account. For better assistance, please contact us at [email protected] and we'll do our best to help you out.
Cheers.

Need assistance? We’ve got your back

Whether you’re looking for quick answers from our articles or direct help from our support team, we’ve got you covered.

Get Help And Start using Liveworksheets

Instructions & Guidelines

If you need more help, you can check our articles and guides.
Search Help
Contact Us We'll Answer All Your Questions

Contact Support

Reach out to us directly and ask a question to get help.
Contact us