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student account email address in a workbook student list

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maritta hintzsche

Austria
09/21/2023

can I delete a student account email address


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kohai

Latvia
09/21/2023

Can you? The short answer is, "Yes, you can".
Actually, I don't understand why students' email addresses should be entered - students don't receive emails asking to confirm their account or notifying them about assigned homework. What's the aim of keeping their email address in their account? Who knows?

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TeacherARG

Argentina
09/21/2023

Maritta,
If you delete your student's email address, s/he most probably won't get any notification when worksheets are assigned.
@Ruta
If students don't confirm their account, they won't get any notifications. That's why there are 2 envelopes next to their names: Green and Red.

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kohai

Latvia
09/24/2023

In reply to by TeacherARG

@TeacherARG, Green??? I've never seen a green envelope. I've only seen red or yellow ones. Since I found them useless, I deleted all email addresses from my students' accounts. Now, all envelopes are red, except for one, which is yellow. Not long ago, I created a test student account using one of my email addresses (by going to liveworksheets.com > Sign up > Create a new account > Student). However, I did NOT receive a confirmation email in my Test Student's inbox (I checked everywhere, including Spam). Also, using my teacher's account, I assigned some homework, but Test Student did NOT receive any email notifications. That's why I asked what the aim of entering an email address was. I'm a bit confused. Could you please explain what I'm doing wrong or what else I should do to ensure that my Test Student (and afterwards all the others) receives those opted-in notifications?

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TeacherARG

Argentina
09/25/2023
Image

As you can see in the image below, envelopes turn green. This happens when you create an account , a notification is automatically sent and the student confirms it is correct.
Unless there's an email address linked to accounts, notifications cannot be delivered. Just add an email to your Test Student.

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kohai

Latvia
09/26/2023

In reply to by TeacherARG

@TeacherARG, The problem is that the email address for my Test Student WAS entered. It is still entered. I've checked its correctness 3 times letter by letter. However, there was NO email sent to that address. If there's no email, how is it possible to confirm it??

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TeacherARG

Argentina
09/26/2023

Have you tried editing and changing the Test Student email?

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kohai

Latvia
09/26/2023

In reply to by TeacherARG

Yes, I've tried those tricks with editing-saving/deleting/entering and saving again... They just don't work. No confirmation e-mail. I don't think there should be any limitations on what kind of a valid e-mail address I use. Today I asked some students to make accounts. I got strange results, e.g., registration with Gmail worked for one student but didn't for another... Anyway, thank you for your support.

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TeacherARG

Argentina
09/26/2023

Truth be told, notifications have not worked almost since the migration so, unfortunately, I'm not surpised.
I do remember that when I created my students accounts, I didn't even wait for the notifications. I used all their info, logged in and "confirmed" the account. That's when evelopes turned green. I'll create a new user tomorrow and see how things work (or don't) now.

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kohai

Latvia
09/27/2023

In reply to by TeacherARG

I can only add that my real student who yesterday made an account and got an email from LiveWorksheets, and I also saw how she clicked on the link to confirm her account... Her envelope on my All Students page is still not green but yellow.

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kohai

Latvia
09/27/2023

In reply to by kohai

OK, it seems that someone from the LW Team has looked at this thread and the problem, at least with students who have been registered since today, is resolved. I made another Test Student account successfully and 2 of my students at school made their accounts smoothly today. All 3 accounts have been confirmed and the students received notifications by e-mail about the homework. And these 3 accounts have GREEN envelopes!:)
Now it would be nice to know if other accounts are going to be fixed or if we have to reregister Yellow accounts one by one.

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Greg (admin)

United States
09/29/2023

We have noticed that in some scenarios students don’t activate their accounts and stay blocked thus unable to login. We are working on better messaging and slightly changing the registration flow to mitigate this issue. I expect to deploy this end of next week. Also, we are showing blocked students on the All Students list now, so teachers know what email are used (since last Wednesday).

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