the students cannot enter the group
he creado cuenta y cuaderno y he dado el codigo que consta en "micuenta" al los alumnos para que se registren pero el ordenador responde que no ha encontrado ningun grupo con ese codigo. que debo hacer??

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He creado un grupo de clase y a un alumno en concreto no le deja entrar en él, la aplicación le dice que el código no es correcto pero está comprobado que es el que corresponde. ¿Cómo podemos solventar el problema? Gracias de antemano
In reply to He creado un grupo de clase… by Cristina Mena …
@Cristina, I'd recommend submitting a support ticket for this as maybe the student is marked inactive or there is some other issue that is going on. I can't ask you for the student name here publicly, so a support inquiry would be best. Just please be sure to include the student name/email or any details that would help us to resolve the problem.