Name: _________________________ Date: _________________________
Instructions: Listen to the three customer calls. Complete the gaps in the sentences below with the exact words you hear.
Call 1: Anna
-
"I'm trying to _______________ my account, and it just will not accept my password."
-
"I'm absolutely sure I'm _______________ correctly..."
-
"It's incredibly frustrating because I have a _______________ today."
Call 2: Ben
-
"So, I got this _______________ from you..."
-
"But now, my laptop, it won't _______________ the Wi-Fi at all."
-
"Could you _______________ through it?"
Call 3: Chloe
-
"My internet speed is _______________ be super-fast..."
-
"What's the _______________ paying for a 'premium' service..."
-
"I need a real solution this time, not just '_______________ off and on again.'"