Be able to:

• identify basic employee, employer and consumer rights and responsibilities;

• use key legal and workplace vocabulary in English;

• distinguish between rights, responsibilities and unfair practices;

• analyse automotive workplace and customer-service case studies;

• present a solution to a rights-related problem;

• write a short, polite complaint or request concerning a workplace or consumer issue.

  By the end of the lesson, students will be able to:

• identify basic employee, employer and consumer rights and responsibilities;

• use key legal and workplace vocabulary in English;

• distinguish between rights, responsibilities and unfair practices;

• analyse automotive workplace and customer-service case studies;

• present a solution to a rights-related problem;

• write a short, polite complaint concerning a workplace or consumer issue.