Created byDiana Flores ESL English B1 Reading English Author's Instructions Fact & opinion My Google Classroom Courses × Connected account: Change account 0 classes selected (0 students total) Quick Access Select all classes (0 classes) All Classes Loading courses... Cancel Share Share to selected Course __COURSE_NAME__ __STUDENT_NAME__ (__STUDENT_EMAIL__) Fact & opinion Download Worksheet Validation Check my answers Emails my answers to my teacher Full name Group/level School subject Teacher's email or key code Close Submit Your answers have been sent to your teacher. Good luck! OK We encountered an error submitting your answers. Please try again. OK Advertisement | Go Ad Free Created byDiana Flores ESL English B1 Reading English Author's Instructions Fact & opinion Explore Worksheets Hospitality Matters: Making Guests Feel Welcome ESL B1 Hospitality Matters: Making Guests Feel Welcome Reading - ESL Be able to: greet guests professionally and create a positive first impression; use polite expressions when welcoming visitors and checking reservations; identify guests' needs and respond appropriately to requests and complaints; apply problem-solving techniques in realistic tourism situations; participate in role-plays and simulations using appropriate verbal and non-verbal communication; write a short professional response to a guest's complaint. TA9. U3. LEVEL B1 ESL B1 TA9. U3. LEVEL B1 Reading - ESL TA9. U3. LEVEL B1 KET reading and writing ESL B1 KET reading and writing Reading - ESL Read and write KET READING KS2 ESL B1 KET READING KS2 Reading - ESL KET READING KS2
