Unit 7 – Distribution and Delivery: Grammar & Telephone Vocabulary

Author's Instructions

Read the instructions for each exercise carefully.

Exercise 1 (Grammar):
Choose the best modal verb to complete each sentence.

Exercise 2 (Grammar):
Complete the second sentence with a modal verb so that it has the same meaning as the first sentence.

Exercise 3 (Vocabulary):
For each sentence, TWO alternatives are possible. Circle the TWO correct answers.

Exercise 4 (Telephone English):
Rewrite the dialogue so that it sounds more polite and professional.

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