Read the instructions for each exercise carefully.
Exercise 1 (Grammar):
Choose the best modal verb to complete each sentence.
Exercise 2 (Grammar):
Complete the second sentence with a modal verb so that it has the same meaning as the first sentence.
Exercise 3 (Vocabulary):
For each sentence, TWO alternatives are possible. Circle the TWO correct answers.
Exercise 4 (Telephone English):
Rewrite the dialogue so that it sounds more polite and professional.
