QUESTIONS

1. Why did Mark decide to try a different takeaway restaurant?

• A) Because he had a bad experience with his usual restaurant. 
• B) Because he wanted to try a new dish.
• C) Because the delivery took too long.
• D) Because he was not hungry.

2. What does the phrase “Happy burgerday and Merry Sandwichmas to everyone!” suggest about Mark’s feelings?

• A) He is jokingly expressing how much he enjoyed his food. 
• B) He is promoting the restaurant’s special holiday.
• C) He is inviting people to a celebration.
• D) He is complaining about the restaurant.

3. What does Mark mean when he says, “Every single special request I made was completely satisfied, 100%!”?

• A) The restaurant followed his instructions perfectly. 
• B) He was not happy with the food.
• C) The food was too expensive.
• D) The restaurant ignored his requests.

4. Why does the company include Mark’s letter in their advertisement?

• A) To encourage customers to try their food by showing a positive review. 
• B) To inform customers about a new menu.
• C) To warn people about other restaurants.
• D) To give details about their pricing policy.

5. What would have likely happened if Mark’s food had taken too long to arrive?

• A) He might not have written a positive review. 
• B) He would have ordered more food.
• C) He would have gone to another restaurant.
• D) He would have recommended the place anyway.