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Reading - ESL
Choose the correct word from the drop-down menu and use the correct form of the given words to complete the text.
This is your handout for your introductory class on World Englishes in this module.
Speaking - ESL
In this task, you will analyse a cross-cultural customer service interaction to identify how misunderstandings can arise from different expectations, values, and communication styles. You will discuss your interpretations, then collaboratively rewrite the interaction to make intentions and preferences clear. Finally, you will refine key statements using diplomatic and professional language, and evaluate different solutions based on clarity, cultural sensitivity, respect for client autonomy, and effectiveness in preventing misunderstanding.
Grammar - ESL
communication verbs
Listening - ESL
Listen to the song and do tasks
Vocabulary - ESL
Learn words and do tasks
Follow the isntructions
Fill in the gaps using the following: affect, checking, do, effect, in, in, on, on, on, rethinking, safer, safest, and future tenses.
PERFECT MODAL VERBS