Worksheets

Read the following Essay and answer the questions:

Shangri-la, a luxurious Asian-based hotel and resorts group recognized in Hong Kong was first established in 1971. The first among the hotels in this chain; The Shangri-La Hotel Singapore became the Flagship hotel. Giovanni Angelini is the CEO and Managing Director of this hotel group was recognized as the “2006 Corporate Hotelier of the World” (Shangri-La’s Giovanni Angelini named 2006 corporate hotelier of the world, 2006, para.1) by the worldwide magazine called the HOTELS. This group of hotels is rated among the 5-star deluxe groups of hotels. The hotel has a facility of more than 500 rooms. This runs city hotels as well as catering services. The adherence to high-quality service with a sharp focus and application of the latest business trends thereby attaining ample customer satisfaction made this group of hotels a big success.

This concept of Hotels originated from the Kuok Family of Malaysia and has now been established as a world-class brand in 5-star hotel groups. “The company, part of Malaysia’s Kuok Group, operates 45 hotels throughout Asia. In 2005, the company also began a drive into the European and North American markets, including the launch of construction on its first European hotel, in London, expected to be completed in 2009. The company also has opened its first hotel in the Middle East, in Dubai, and in the Maldives. Mainland China, however, forms the heart of the company’s empire, with more than 20 hotels in operation, and at least 15 more expected to open before 2010.” (Shangri-La Asia ltd, 2004, para.1). The group has also created a mark in organizing Gust-Loyalty Program. This program is organized and established in the name called The Golden Circle.

The Golden Circle is a new and vibrant award-winning concept focused on offering world-class hospitality services. According to the press release, “Established in 1997, Shangri-La Hotels and Resorts’ Golden Circle is the group’s frequent guest recognition program. Golden Circle rewards members with a generous array of benefits and personalized amenities, including private check-in and check-out service, free spouse stays, and free local calls and calling card access.” (Golden circle – Shangri-La’s award-winning guest recognition program, 2004, para.1). The promptness and foresight of the promoters of this group and the master brains behind the application of the latest business trends have supported the hotel group to come to the level of top competitors in this industry.

Key players in the case study and their roles This case study is mainly focused on highlighting the latest concepts in the Hotel industry. It is done by focusing on the Shangri-La group- The top competitor offering 5-star services in the hotel and resorts chain. They also expand their business to vibrant sectors of this business by the application of innovative ideas. This concept of Hotels is in fact a big turning point in the history of hotel industries. This report also tries to focus on the level of customer satisfaction and its positive impacts in this industry. So, a greater level of concentration is given to the customer side to understand how they accept the latest concepts and how new concepts could be made acceptable for them.

The key players and the master brains behind the success of this great venture is a group of

professionals having high exposure around the globe with more than two decades of experience in the hospitality management field. They include: “Mr. Rao, Madhu – Managing Director and Chief Executive OfÏcer Mr. Rao has more than 20 years’ experience with Shangri-La. He joined Shangri-La Hotels and Resorts in 1988 as a group financial controller. Named chief financial ofÏcer in 1997, he also serves as an executive director and chief financial ofÏcer of the holding company, Shangri-La Asia Limited. Named chief financial ofÏcer in 1997, he also serves as an executive director and chief financial ofÏcer of the holding company, Shangri-La Asia Limited.

Mr. Dogan, Greg – Chief Operating OfÏcer

Before assuming his present position, Mr. Dogan was vice president and general manager of Makati Shangri-La, Manila. Prior to joining Shangri-La in 1997, Mr. Dogan held managerial positions at luxury hotels in Spain, Dubai and China.

Mr. Rao, Anand – Chief Information OfÏcer

Mr. Rao has been chief information ofÏcer at Shangri-La Hotels and Resorts since 1989, except for a few years as chief executive ofÏcer of Kerry Technology Limited, the Kuok Group’s IT  investment arm.” (Managing success, 2010, para.4).

The appropriate instance for the case data

A keen study of the achievements of this hotel group and its history and origin gives us an idea that it is a fast grown and in fact a widely expanding concept in the hotel industry. The  organizers of this group were able to achieve this in a very short time by timely and trendy approach to the business. “Shangri-La Hotels and Resorts, Asia Pacific’s leading luxury hotel group, has been named Best Business Hotel Chain in Asia Pacific for the ninth consecutive year at this year’s prestigious Business Traveler Reader Awards (UK) in London.” (Shangri-La hotels and reports named best business hotel in Asia Pacific for Ninth consecutive year, 2004)

Students will read the task and then drag the words or phrases to the correct place. Some words and phrases can be used more than once.

Listen to a group of new students meeting for the first time to practice and improve your listening skills.

Instructions – "You're Late!"

1. Vocabulary Practice:
Write 5 new words related to being late or on time. For example: late, on time, early, class, clock.

2. Sentences with Names:
Write 5 sentences using people’s names. Say if they are late or not.

3. Time Practice:
Choose 5 different times (like 7:00, 8:30, 9:15, etc.) and write them in English.
Then, write a sentence for each time using a person’s name.

4. and more excersices

test

song

The Future Perfect Continuous (or Future Perfect Progressive) is used to describe an action that will be ongoing up until a specific time in the future. It is formed with will have been + verb-ing.

Example:

By next year, she will have been working at the company for ten years.

Listen and answer

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Fill in the blanks

TIME 5

Listen 2 times each track

After reading the whole conversation, now it is time for you to measure how much you remember the conversation. Please type your answer in the following conversation.

sample test 1 

time: 1 hour with 20 minutes

Instructions – "You're Late!"

1. Vocabulary Practice:
   Write 5 new words related to being late or on time. For example: late, on time, early, class, clock.
2. Sentences with Names:
   Write 5 sentences using people’s names. Say if they are late or not
3. Time Practice:
   Choose 5 different times (like 7:00, 8:30, 9:15, etc.) and write them in English.
   Then, write a sentence for each time using a person’s name.

• Play the audio  and repeat everything you hear at the same time as the speaker.

TIME 1

TIME

Complete the missing articles. Use a, an, the or - (for no article).

Identtify daily routines and prepositions of time. 

1

Student Guide: How to Use Your Interactive Worksheet

Welcome! This worksheet is designed to help you practice all four English language skills (Reading, Listening, Writing, and Speaking). Follow these 6 steps in sequence:

Phase 1: Input and Comprehension

1. Vocabulary Power-Up (TASK 1): Start by reading the holiday names and drag the tradition vocabulary word that best describes each one into the correct column.
2. Time to Listen! (TASK 2): Click "play audio" to listen to the description of the three traditions. While listening, write one key activity and one specific food in the designated spaces (A, B, C).
3. Reading Check (TASK 3): Read the text about Christmas Eve in El Salvador. Then, drag the TRUE or FALSE labels next to the three statements to verify the information.

Phase 2: Production (W & S)

4. Write Your Invitation (TASK 4A): In the "Write your invitation here" space, write your 5-7 sentence paragraph inviting Ben. Make sure to include the date, the description, and a question about his traditions.
5. Record Your Voice (TASK 4B): Use the "REC" function (or your own recording app) to record yourself reading the invitation you just wrote. Focus on clear pronunciation and a friendly, natural tone.

Phase 3: Wrap-up and Analysis

6. Reinforcement and Conclusion: Read the congratulatory message. Afterward, open the link provided at the bottom of the page to watch a video and check what similarities you find between the different celebrations you've learned about.

Choose the best answer to the questions below

text about social media where the students read a b2 level text and answer their questions to check their comprehension