Sales

  • English Language
  • 11th grade

Sales

Vocabulary - English Language

Task 1. 

Match the sales terms with their definitions:

  1.  
  2. 1. Prospect
  3. 2. Close the deal
  4. 3. Upsell
  5. 4. Cross‑sell
  6. 5. Objection
  7. 6. Follow‑up
  8. 7. Pipeline

      A. A potential customer who has shown interest in your product.
B. The process of moving a potential customer through the sales stages.
C. A person or company that might become a customer.
D. To finalize a sale and get the customer’s agreement.
E. A customer’s concern or reason for not buying.
F. To sell an additional, related product to an existing customer.
G. To offer a higher‑end version of the product the customer is considering.
H. Contacting a customer after the initial interaction to check satisfaction or offer more.

 

Task 2. Handling Objections 

You are a sales manager at a tech store. Your customer has the following objections. Respond politely and persuasively (2–3 sentences per reply). Use phrases like:

 

I understand your concern…

That’s a great question…

Let me explain how…

Actually, this feature helps you…

 

This laptop is too expensive. I can find a cheaper one online.
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I’m not sure this software will work with my current system»
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I need more time to think about it
Your reply: _________________________________________________________________________________________
_________________________________________________
_________________________________________________

 

Task 3. Writing: Sales Email 

Task. Write a short sales email (80-100 words) to a potential

client. Use the template below and include:

1) a clear subject line

2) a greeting.

3) 1–2 sentences about your product/service

4) 1 benefit for the client.

5) call to action (e.g., «Let’s schedule a call…»).

6) A polite closing.

Template:

Subject: ___________________________________________________________________________________________

Dear (Client’s Name),

__________________________________________________________________________________________________
__________________________________________________________________________________________________

I believe this solution will help you ______________________________________.

Would you be available for a quick call next week to discuss 

further?

Best regards,
(Your Name)
(Your Position)

 

Task 4. Discussion Questions 

Answer 2 of the following questions in 2–3 sentences. 

Use professional vocabulary from Part 1.

  1.  
  2. What are the most important qualities of a successful salesperson? Why?
  3. How can technology (e.g., CRM systems) improve the sales process?
  4. Why is follow‑up important after closing a deal?

Your answers:

  1. ______________________________________________________________________________________________
  2. ______________________________________________________________________________________________
  3. _____________________________________________________________________________________________________________________________________________

Evaluation Criteria:

Vocabulary: Accurate use of sales terms (Task 1, 4).

Communication: Polite, persuasive language (Task 2, 3).

Structure: Clear organization in writing (Task 3).

Fluency: Logical, concise answers (Task 4).

 

FP8_Unit 3_WF

Vocabulary - English Language

The workshop was (participate) __________ _______and everyone contributed. 3 I (expectation) __________ _______to do well on the exam. 4 The song was played (popular) __________ _______on the radio. 5 The band is very (popularity) __________ _______and has many fans. 6 The view from the top of the (mountainous) __________ _______was breathtaking. 7 She helped to (organization) __________ _______the event and make it a success. 8 The museum had many interesting exhibits for its (visited) __________. 9 The (explore) __________ _______of the new land was exciting. 10 The (explore) __________ _______mission discovered new species. 11 The book was (interested) __________ _______and I couldn't put it down. 12 The story of her success has (inspiring) __________ _______me to work harder. 13 My (interested) __________ _______in science began when I was young. 14 The (inexperienced) __________ _______was unforgettable. 15 The puzzle was (challenge) __________, but we solved it. 16 The speech was (inspire) __________ _______and motivated me to take action. 17 The game was (compete) __________, but everyone played fair. 18 Let's (celebrate) __________ _______your birthday with a party. 19 The park was full of (naturally) __________ _______beauty and wildlife. 20 There is a (possible) __________ _______that it might rain tomorrow. 21 The (celebrate) __________ _______was full of music and dancing. 22 The game was (challenge) __________ _______difficult, but we won. 23 The painting was an (inspire) __________ _______to me. 24 The (organize) __________ _______of the event was impressive. 25 The teams will (competitor) __________ _______against each other in the tournament. 26 The (emphasize) __________ _______was on teamwork and cooperation. 27 The story was told (interest) __________ _______and kept my attention. 28 It is (possibility) __________ _______to achieve your goals with hard work. 29 I want to (challenging) __________ _______myself to run a marathon. 30 The landscape was (mountain) __________ _______and beautiful. 31 I want to (participated) __________ _______in the charity walk. 32 My (expected) __________ _______of the trip was high, but the reality was even better. 33 Let's (exploration) __________ _______the city and see what it has to offer. 34 The (challenging) __________ _______was difficult, but I completed it. 35 The importance of safety was (emphasize) __________ _______during the training. 36 I am going to (visitor) __________ _______my grandparents for the weekend. 37 The teams played (compete) __________ _______and gave it their all. 38 The teacher often (emphasis) __________ _______the importance of studying for the test. 39 The outcome was not what I (expectation) __________. 40 The (compete) __________ _______was fierce, but I did my best. 41 The company wants to (popular) __________ _______their new product. 42 The hike was (adventure) __________ _______and full of surprises. 43 I am (visitor) __________ _______my family for the holidays. 44 I want to go on an (adventurous) __________ _______to a new place. 45 The event was well-(organize) __________ _______and ran smoothly. 46 The project was completed (expect) __________ _______on time. We were surprised. 2 47 48 49 50 51 I want to (experienced) __________ _______new cultures and traditions. I love being in (natural) __________ _______and going for hikes. The flowers grew (nature) __________ _______in the meadow. The (popular) __________ _______of the show was evident by the large audience. She is an (experience) __________ _______hiker and knows the trails well.

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