Fichas

In this task, you will analyse a cross-cultural customer service interaction to identify how misunderstandings can arise from different expectations, values, and communication styles. You will discuss your interpretations, then collaboratively rewrite the interaction to make intentions and preferences clear. Finally, you will refine key statements using diplomatic and professional language, and evaluate different solutions based on clarity, cultural sensitivity, respect for client autonomy, and effectiveness in preventing misunderstanding.

communication verbs

Listen to the song and do tasks

Learn words and do tasks

Fill in the gaps using the following: affect, checking, do, effect, in, in, on, on, on, rethinking, safer, safest, and future tenses.

Follow the isntructions

Welcome to your final quiz. You have 50 minutes to complete all the activities.

Follow the instructions

Electric Blue - Icehouse

Vocabulary Practice

StarLink

Reading the passage and answer the questions.

choose the correct option

choose the correct option

Please listen and fill in the gaps with up to 3 words.

Cada intrumento con su nombre 

Vocabulary Practice

Learn words and do exercises 

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Fill in the blanks with phrases in the correct form

Do it!