Problems logging up

Problems logging up

Profile picture for user Silviaeducrea

Silviaeducrea

Spain
09/16/2025

Good morning, I have two students I cannot log up. The message is: their emails are already taken but we deleted them from the platform. Is there something they can do?

 

These are the mails: [email protected]

                                  [email protected]

 

Thank you

 

Silvia Quirosa

 


Profile picture for user igor-lw

Igor (LW Team)

Venezuela
09/16/2025

Hello Silvia,
Those accounts are already created, once they are created, you will be unable to take the same email addresses for student accounts.
For better assistance, please email us at [email protected], and we'll provide you with more details.
Best.