Cannot add/pay using credit card even after multiple trials

Cannot add/pay using credit card even after multiple trials

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secondary2

Malaysia
12/08/2023

Tried multiple times, even with different credit cards (master, AMEX). 

 

This is the error: We encountered an error processing your method. Please verify your details and try again.

 

Could your team upgrade your payment method to Stripe?

 

Not sure how to pay, could your team give me a solution?

 

I have no payment issues with other platforms (padlets, Canva, etc).

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LW Support - Ingrid

United States
12/8/2023

Hi -
First of all, thank you for communicating via our wonderful community and subscribing to LiveWorksheets.

We do use Stripe for our payment system. We don't have any control over what credit cards are used and whether or not they are accepted. Please just ensure you are entering everything correct and that your computer's security system allows you to make online purchases. Thank you!

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secondary2

Malaysia
12/9/2023

Thank you for the clarification, it works now.