Client error

Client error

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Zoya Ladyzhenko

Belarus
08/03/2023

My students can't join to the site from embedded link . Help please

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kohai

Latvia
08/3/2023

Hi Zoya, this message means that 2 sessions had been tried to open at the same time (possibly from different devices or different accounts). As that is not allowed anymore, the student got (or had to) logged out of one of them. Tell them to try again.

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Zoya Ladyzhenko

Belarus
08/3/2023

Hello Ruta. Thank you for your quick replies. I did told them. Same error. Please Help

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Zoya Ladyzhenko

Belarus
08/3/2023

And the problem is that they can join from liveworksheets.com , but can't join from my site where i put embedded link

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kohai

Latvia
08/3/2023

If I were you, I would start embedding from scratch which means I would delete the Login option from my site, then copy the Embedding Code and put it on the site again. Maybe the code wasn't fully copied or pasted?
(Does the Login option on your site work for you? I mean, have you tried logging in as a student? The embedding code has no errors and that option itself works correctly - I've tried it on my site and it does work!)

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Greg (admin)

United States
08/3/2023

Ruta, thank you for explaining it.

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Greg (admin)

United States
08/3/2023

Zoya, as Ruta explained, the system allows only one session per user. With embedding, even if the user is on "another website," the same rule applies. So when a student goes from a session on your website to the main LW website another session is started. Let me double-check if we can make this experience better for the embedding scenario. Would you mind sharing where you are embedding, or what system is it?

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Zoya Ladyzhenko

Belarus
08/4/2023

Hello Greg. Thank you.
One moment